Hi, is it me you're looking for?


Communication, Emergency Services, Emergency Department

How to Cite

Pouryaha, P., Leong, E. ., Lim, A. ., & Meyer, A. (2021). Hi, is it me you’re looking for?. Mediterranean Journal of Emergency Medicine, (29). Retrieved from http://mjemonline.com/index.php/mjem/article/view/129


This is an observational study using phone survey data to describe Consultant in Charge (CIC) phone introductions at major Australian hospital Emergency Departments (EDs).
Twenty-nine principal referral hospitals were surveyed by phone using a predetermined script. The primary outcome measure was the number of receivers who identified their name, role, and department. A ‘success’ was recorded if this was unprompted. A ‘partial success’ was recorded if prompting was required. An ‘inadequate’ outcome was the failure of the first two steps.
Twenty-nine principal referral hospitals were contacted. The primary outcome results were 10.3% [95% CI 3.58, 26.38] success, 48.3% [95% CI 31.4, 65.6] partial success, and 41.4% [95% CI 25.5, 59.3] inadequate. Name, role, and hospital/department were provided without prompting in 86.2% [95% CI 68.3, 96.1], 27.6% [95% CI 12.7, 47.2], and 72.4% [95% CI 52.8, 87.3] respectively.
Major referral centers have potential to improve communication at the front line.



Aldrich R, Duggan A, Lane K, Nair K & Hill, KN (2009). ISBAR revisited: identifying and solving barriers to effective clinical handover in inter-hospital transfer – public report on pilot study. Newcastle: Hunter New England Health.

Gillen P, Sharifuddin SF, O’Sullivan M, Gordon A & Doherty EM (2018). How good are doctors at introducing themselves? #hellomynameis. Postgrad Med J. Volume 94, Issue 1110, April 2018, Pages 204-206. doi: 10.1136/postgradmedj-2017-135402.

Hello My Name Is. Retrieved from https://www.hellomynameis.org.uk

Joint Commission Center for Transforming Healthcare (2014) Improving Transitions of Care: Hand-Off Communications. (Updated: Dec 22), 2014. Accessed Jul 10, 2018. http://www.centerfortransforminghealthcare.org/assets/4/ 6/handoff _ comm _storyboard.pdf.

Leotsakos, A. (2014) Standardization in patient safety: the WHO High 5s project. Intl J Qual Health Care, Volume 26, Issue 2, 1 April 2014, Pages 109–116.

Medical Board of Australia. (2014). Good medical practice: A code of conduct for doctors in Australia. Retrieved from https://www.medicalboard.gov.au/Codes-Guidelines-Policies/Code-of-conduct.aspx

South Australia Health. ISBAR - Identify, Situation, Background, Assessment and Recommendation. Retrieved from https://www.


Kessler CS et al. (2015). The 5Cs of Consultation: Training Medical Students to Communicate Effectively in the Emergency Department. J Emerg Med. Volume 49, Issue 5, Nov 2015, Pages 713-21. doi: 10.1016/j.jemermed.2015.05.012.

The Institute of Healthcare Improvement. (2018). Use Regular Huddles and Staff Meetings to Plan Production and to Optimize Team Communication. Retrieved from http://www.ihi.org/resources/Pages/Changes/